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  • Jabra Engage 65 & 75 Series - Jabra Engage 65 & 75 Series Headsets On Monday April 2, 2018, Jabra announced their newest lineup of headsets. The Engage 65 Series and 75 series replaces their 9400 headsets (not that they needed replacing) and is available in monaural, binaural, and convertible configurations. The Engage products are a culmination of the best aspects of Read more...
  • Why Plantronics Just Acquired Polycom - Why Plantronics Just Acquired Polycom On Wednesday March 28, 2018, Plantronics and Polycom announced that their respective boards unanimously agreed to a 2-Billion dollar acquisition of Polycom by Plantronics. The companies will continue to operate as separate entities until the deal closes by Q3 2018, when Polycom officially joins Plantronics Inc. Plantronics says that Polycom’s Read more...
  • Konftel’s Unite Adapter for 300Wx and 300Mx Conference Phones - Konftel's Unite Adapter for 300Wx and 300Mx Conference Phones The trend toward mobile, especially in the conference room, inspired Konftel's Unite app. The app is available for iOS and android. It gives your conference phone access to your mobile phone's contact and calendars. This unifies your conferencing experience and ends the era of manually entering Read more...
  • Is VoIP The Answer? Probably. - Is VoIP The Answer? Probably. You've probably heard people use the term VoIP or softphone in the last few years. These refer to phone services that use the internet to process call data rather than a traditional telephone line. Voice over Internet Protocol, or VoIP, has gained popularity because it offers businesses and individuals some Read more...
  • VXI’s Convertible BlueParrott C400-XT - VXI's BlueParrott C400-XT   BlueParrott's new C400-XT is the most versatile headset for heavy indsutry environments. With this headset, the people at VXI wrapped industry-leading technologies from their B350 headset in a modular design. The C400-XT is BlueParrott's first convertible device for heavy industry applications. Though VXI previously released their convertible Xpressway and Xpressway 2 Read more...
  • The Best Headsets for Loud or Noisy Offices - The Best Headsets for Loud or Noisy Offices   Nowadays, there are so many headsets on the market that all of the options can be a bit overwhelming. That’s why I’ve written this article: to guide you through the vast modern world of headsets so you can find one best-suited for your needs. The most Read more...
  • Preparing your Call Center for the Holiday Season - Holiday season can mean a couple different things for your business. Some of your employees might ask to take holidays and need replacing. Also, many businesses experience increased sales and call traffic over the holidays. Whether your call center gets overstaffed or understaffed, busier or quieter during this season, these tips will help to make Read more...
  • Google and Salesforce Sign Partnership Amid Dreamforce 2017 - Salesforce teams with Google -- And it's Awesome! Partway through the opening day of the Dreamforce 2017 Conference for CRM and CX, Google and conference-host, Salesforce, announced an exciting partnership. Specifically, this partnership requires Salesforce to use Google's Could Platform as the engine for their international expansion & campaign. In return, Salesforce will integrate Google's Read more...
  • Polycom’s New Business & Personal Conference Phones - Polycom Releases Two Conference Phones: Trio 8500 and VoxBox Last month, Polycom released two new conference phones. The first they’ve deemed the ‘Trio 8500’; a highly professional conference phone designed top-down with Skype for Business in mind. The second, the ‘VoxBox’, is a small feature-packed personal conference phone. Do they deliver? Let’s find out. Trio Read more...
  • Plantronics Updates Popular Blackwire Series - Plantronic updates Blackwire 5200 & announces 3200 Plantronics has updated their popular Blackwire Series of UC headsets with some great new features and functionality; these include folding speakers and a carrying case, though not all versions have these features. Plantronics describes the headset as “designed for people whose work demands that they are connected to Read more...
  • Caring for your Headset - A headset can be a very useful tool and it’s important to be a good headset user for yourself, your colleagues, and your headset. That’s why we’ve broken down the basic headset guidelines into 3 parts: hygiene, general etiquette, and office etiquette. Headset Hygiene & Etiquette Hygiene Your headset collects dirt and germs over time. Read more...
  • What is a Softphone and How Do I Choose One? - Over the last several years softphones have been gaining traction as an alternative to classical phone services. Particularly among call centers, SMBs, telecommuters, and people working from home. Softphones are a much cheaper option than regular phone services and are also very easy to setup, maintain, and update. What is a Softphone and How do Read more...
  • Your Customers are Changing… Are You? - There’s been a steady increase in customer service standards over the last several years, and because of it today’s customer expects a higher level of service than ever before. Recently, organizations have been remodeling their businesses with the customer’s experience at the core. Are you falling behind? Because… These 4 CX trends are shaping the Read more...
  • Office-Moving Checklist - Office Moving Checklist Moving your office from one location to another is a big deal. We've gone through the motions a couple of times and we're passing our experience to you. This checklist is sure to make for a smooth relocation: 2-4 Months Prior Movers and moving company Now is the time to hire your Read more...
  • How to Manage Noise in the Call Center/Office - Noise in any office and especially in a call center can make or break a client’s experience. To control noise levels and ensure that both your representative and client are heard, there are a few options to consider… The 4 Ways to Improve Sound in an Office or Call Center Noise-cancelling microphones, binaural headsets, visual Read more...
  • Choose the Right Headset for your Office - You’re reading this because you have discovered the many benefits of using a headset. And with so many different options, this decision can be overwhelming. That's why we're here. There are two simple ways to find your perfect headset: If you know the model of your desk phone and want to quickly find a headset Read more...
  • Jabra Noise Guide: Keeping Noise Levels in Check - The Jabra Noise Guide signals to people in open plan offices if the noise level is too high, so they can regulate their behavior to support the overall group productivity. The Noise Guide’s glowing colors softly prompt workers to control their volume and limits distraction to help create positive experience for those on both ends Read more...
  • Jabra launches Evolve 75 wireless headset for modern office workers - Designed to support concentration in the open office, the Jabra Evolve 75 manages office sounds and interruptions with active noise cancellation and integrated busylight LOWELL, Mass., May 2, 2017 — Audio and communications technology specialist, Jabra, today announced the expansion of the market leading Evolve series with a new premium wireless headset for modern office workers, the Jabra Read more...
  • Three Things You Should Do to Improve Your Customer Service Center (CSC) - Do you know in this age of “Digitally empowered customers” success of your business is not just about your organization’s services and products anymore? Customer experience is now a key business driver. Without satisfied customers, you’re out of business. Reports show appalling stats on how much a bad customer service costs a business. For instance: Read more...
  • 7 Signs Your Phone System Is Out of Date - Your office phone system may seem up to the task, but there are dozens of simple functions available that make your business better and your life easier. For instance, desktop phones are still on use among businesses, especially those that use VoIP. Nevertheless, many businesses don’t realize that the phone system they are using might be Read more...