As workload increases, so does reliance in workplace technology, which include talking on the phone. The prolonged use of telephone handsets without proper care may lead to Repetitive Strain Injury (RSI), which could impede worker productivity. Although the Ontario Chiropractic Association have recommended using headsets over handsets as a preventive measure against RSI, many still underestimate the workplace benefits of headset use.
Wireless Headsets
Modern workers move in a more mobile, flexible & collaborative workplace environment. Using wireless headsets in this environment will help workers achieve high levels of productivity. For example, the top-selling Plantronics CS540 wireless headset system will let workers freely use their hands with their computers while still on a call, and with a range of up to 350 ft., they can even walk away to collect relevant materials, such as faxes and files, to assist with call objectives. Enhanced wireless headset features, such as conferencing with as many as three (3) additional wireless headsets, help fosters collaboration by allowing colleagues, supervisors and managers to participate in a call.
By adding a handy wireless headset accessory called a Handset Lifter or an Electronic Hook Switch (EHS), workers in one easy operation are able to answer calls while away from their desk resulting in improved response time and fewer missed calls.
Workers in these types of businesses will greatly benefit from using wireless headsets:
- Service Technicians & Appointment Desks in Car Dealerships.
- Car Rental Companies
- Call Centre Agents
- Restaurants & Hospitality Services
- Dental & Medical Offices
- Healthcare Clinics
- Sales & Customer Service
Multi-Connectivity Wireless Headsets
Whereas classic wireless headsets were specific to one type of communication device, state of the art wireless headsets can now be connected to several devices. Deploying multi-connectivity wireless headsets help reduce a company’s hardware footprint because only one wireless headset is used for multiple devices, and it presents a significant cost-saving opportunity.
- Desk Phone and PC/Laptop – Rather than using a separate headset with a PC/laptop for video conferencing, internet calls (VOIP), webinars and presentations, use instead either the dependable Jabra Pro 9450 or the durable Sennheiser SD Office dual-connectivity wireless headsets, so workers can easily toggle between phone and computer.
- Desk phone, PC/Laptop & Smartphones – With the added feature of Bluetooth technology, consider deploying either the advanced design Jabra Motion Office or the sophisticated Plantronics Savi 740 three-way connectivity wireless headsets that are very ideal for professionals that use various devices, including smartphones and tablets.
Workers in these types of businesses will greatly benefit from using multi-connectivity wireless headsets:
- Real Estate
- Law Firms
- Financial Services Brokerages
- Information Technology
- Accounting Offices
- Construction Offices
- Engineering Offices
Using wireless headsets in the workplace not only prevents back, shoulder & neck pains caused by squeezing the handset between the ear and shoulders, but it can also improve response times, lessen missed calls, increase efficiency, generate better call metrics results – all of which contributes to overall client satisfaction. A satisfied client base will display their support & appreciation through repeat business, better feedback, higher ratings and added referrals.
Discover yourself the dramatic difference. To get the full details regarding wireless headsets models mentioned in this article, visit www.headset.com.