The most popular telephone headset wearing style is the traditional “Over-the-head” which can be found in most Call Centre & Office (CC& O) populous areas such as the call centre, customer service, and order desk. For the most part, the “Over-the-head” wearing style is arguably the best way to comfortably, securely and efficiently wear an office telephone headset. Despite that, it does draw the wire of many headset users. Here are the top 3 reasons why:
- Headset hair; Both men and women complain that after their shift, their hairstyle shows a long indentation where the headset used to be. What’s worse, its permanent until washed off. Headset hair is probably the most loathed and disliked side-effect from wearing an over-the-head office headset.
- Headache; Monaural (one-sided) over-the-head office telephone headsets use a T-pad on one end for comfort and to help alleviate the constant and focused pressure being applied on the head. However to some people, after several hours of use , the constant pressure can become an irritant and an annoyance leading to headaches.
- Robot Appearance; Outside a call centre environment, many workers try to maintain a standard of professional appearance. Walking around the office wearing an over-the-head office headset could be perceived as being crude.
Convertible office telephone headsets offer at least two (2) wearing styles; over-the-head and ear hook. Some models even offer a third wearing style – a behind-the-head neckband. Deploying convertible headsets empower your workers to control their own comfort and wearing preferences. The ear hook and the behind-the-head wearing attachments help tackle the horrible side effects as mentioned above.
Plantronics, the world’s most popular CC & O headset manufacturer, offer a line of convertible headset models having three (3) different wearing styles, in both digital (desk phones) and USB versions (for PC and Mac).
Plantronics HW540 Digital Series
Part of the The EncorePro 500 Digital Series, the Plantronics HW540 offer three (3) swappable wearing styles – over-the-head, ear hook and behind-the-head. It also features wideband audio for rich and clear sound, noise cancelling microphone to eliminate background noise and SoundGuard to protect your hearing against sudden audio spikes. Depending on your desk phone model, the Plantronics HW540 connects to your desk phone either using a Plantronics audio processor or Plantronics direct connect cord.
For more information regarding how to connect the Plantronics HW540 headset to your desk phone, visit Plantronics’ website at www.plantronics.com or contact one of our friendly and knowledgeable Plantronics headset specialists.
Plantronics HW545 USB Series
Part of the The EncorePro 500 USB Series, the Plantronics HW545 also offers three (3) swappable wearing styles – over-the-head, ear hook and behind-the-head. As with the Plantronics HW540, it features wideband audio, noise cancelling microphone and SoundGuard to protect your hearing against sudden audio spikes. The Plantronics HW545 is a USB headset that is PC and Mac compatible. It features offers Digital Signal Processing and a built-in call control: Volume (+/-), Call Answer/End and Mute function.