{"id":1315,"date":"2017-10-23T14:16:40","date_gmt":"2017-10-23T18:16:40","guid":{"rendered":"http:\/\/www.headset.com\/blog\/?p=1315"},"modified":"2017-11-09T12:15:22","modified_gmt":"2017-11-09T17:15:22","slug":"softphone-set-up","status":"publish","type":"post","link":"https:\/\/www.headset.com\/blog\/softphone-set-up\/","title":{"rendered":"What is a Softphone and How Do I Choose One?"},"content":{"rendered":"
\nOver the last several years softphones have been gaining traction as an alternative to classical phone services. Particularly among call centers, SMBs, telecommuters, and people working from home. Softphones are a much cheaper option than regular phone services and are also very easy to setup, maintain, and update.\n<\/div>\n
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What is a Softphone and How do I Chose One?<\/h1>\n<\/div>\n
\nA softphone is an application that gives call-make and receive capabilities to a cellphone, tablet, or computer. Part of the diverse draw to softphones is that they can be used on any of these devices so long as it has an internet connection. This is because they use Voice over Internet Protocol (VoIP) technology. VoIP uses your internet signal as a channel for telephony audio communications. When you sign up with a VoIP provider, you’ll receive a number that people can use to call you. Depending on the plan you select, VoIP packages can also include features such as caller ID, call forwarding, voicemail, and more. Check your options with some providers to make sure you get the functionality that you need. And remember, since individuals, SMBs, and enterprises each have different needs, there is not<\/strong> one solution that works for everyone.\n<\/div>\n
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VoIP Service<\/div>\n

Once you’re set up with a VoIP line, your next step is to set up the softphone application. At this point it is vital to check with your service provider for compatible softphone software. Many VoIP lines come with a recommended software. These default programs are guaranteed to work, but they may not include all the functionality that you require. This is why you have to do your due-diligence before setting up. Beware, not all VoIP lines work with all softphones<\/strong>. To get technical for a minute, there are three basic parts to any softphone:<\/p>\n